ISO 17100 is an international standard for the quality management of companies providing translation services. This standard specifies the requirements of translation service providers with regard to the deployment of people and resources, quality assurance, management system, contractual framework, project management and service provision. Obtaining this certificate demonstrates that the translation process is carried out in a structured and documented manner and that the quality of the service is guaranteed.
The standard defines a number of minimum process steps that are mandatory, such as translation, check, revision, review, proofreading, final verification and publishing. In addition, the people involved in the process must be selected carefully. Employees and freelancers must have the right competences.